Shipping policy
Shipping Policy
Order Processing
Thank you for shopping with SideQuestApparel. Every order means the world to us, and we’re working hard to get your gear packed and on its way as quickly as possible.
Orders are typically processed within 1–5 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.
Please note that processing times may be longer during major sales, new drops, holidays, or periods of high demand.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and chosen shipping option.
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (when available)
International Shipping
- Estimated Delivery: 7–21 business days depending on your country and local shipping carriers.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances outside of our control.
Order Tracking
After your order has shipped, you’ll receive a tracking number via email. Tracking updates may take up to 48 hours to appear.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
If you notice a mistake, contact us immediately. We’ll do our best to update your information before the order ships.
SideQuestApparel is not responsible for packages shipped to incorrect addresses provided by the customer.
Lost, Stolen, or Delayed Packages
Once your package is handed off to the shipping carrier, SideQuestApparel is not responsible for lost, stolen, or delayed packages.
If your package shows as delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Asking family members, roommates, or neighbors
- Contacting the shipping carrier for assistance
We’ll gladly help provide any information needed to assist with a claim.
International Taxes & Customs
International customers may be responsible for customs fees, import taxes, or other charges required by their country. These charges are not included in the item price or shipping cost.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review the situation and work with you to make it right.
Shipping Restrictions
Some locations may have shipping limitations. If we are unable to fulfill your order, we will contact you and issue a refund when necessary.
Contact Us
Need help with your order? We’re here for you.
SideQuestApparel Support
📧 Email: [Your Support Email]
⏱ Response Time: 24–48 business hours
Thank you for supporting SideQuestApparel.
Whether you’re on a main mission or just enjoying the side quests, we appreciate you choosing to wear our brand. Stay funny, stay original, and keep the adventure going. 🎮👕